Job Opportunity – Dudley Empowerment Partnership & Citizens Advice Dudley and Wolverhampton Telephone Caller (English & South Asian speaking)

November 16, 2022
Published by Dudley CVS

Dudley Empowerment Partnership in conjunction with Citizens Advice Dudley and Wolverhampton are excited to be recruiting two new Telephone Caller roles which will be funded by the NHS Black Country Integrated Care Board (ICB).  The ICB are wanting to ensure that people with diabetes have access to an annual health review to monitor and manage their condition, as well as reduce the risk of complications associated with this condition.

About the role

Telephone Callers will call patients who have not had their Annual Diabetes Review, discuss reasons for not attending and provide basic information about diabetes to help them make informed decisions, which will hopefully mean an increase in people attending a diabetes review. Callers will also book annual review appointments, record information on IT spreadsheets and give patients details of other services they can get in touch with to help them manage their diabetes.

For this role, you will need the following personal skills/qualities:

  • In addition to English, be able to speak a South Asian Community Language (Urdu, Hindi, Punjabi)
  • Be an active listener
  • Be empathetic and compassionate
  • Be a good communicator and be confident speaking to people on the telephone
  • Have good general IT skills

Hours: 37 hours per week (would consider part-time of 18.5 hrs and above) Flexible working with some evening/weekend work

Salary: up to £22,000

Contract: 12 Month Fixed Term Contract starting January 2023

Location: Home Working (with very occasional visit at Dudley office and during induction/training)

Closing Date: Midday Monday 12th December 2022.

If you think this is you and wish to apply then please email for an application pack.

For an informal chat about this role please contact Harjinder Doran, Head of Health & Inclusion at

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