Volunteer Opportunities – Patient Safety Partner and Patient Voice Volunteer

Are you interested in being the voice of patients to help improve patient experience?

Become a Patient Voice Volunteer with The Dudley Group NHS Foundation Trust:

What is the role of the Patient Voice Volunteer?

A Patient Voice Volunteer (PVV) is a non-trust employee who supports the hospital in improving patient experience. PVV’s bring an independent perspective and are involved, as an equal partner, in a wide range of activities and programmes to improve the patient experience.

Desired skills, experience and qualities:

• Are or have been a patient/carer using NHS services
• Motivated and interested in improving healthcare services
• Ability to communicate well and a friendly approach
• Ability to commit to a minimum of five hours a month
• Able to work independently after the initial training period
• Passionate about ensuring the patient/carer voice is heard and having an impact

Description of duties:

• Attend and represent the voice of patients and carers in meetings constructively by offering ideas and opinions which reflect experiences of patients, carers and families.
• Act as a link between patients and the board
• Help staff to see issues from a patient, family or carer perspective.
• Ability to summarise patient feedback in writing

Please contact the Patient Experience Team to get involved:

01384 244404

dgft.patientexperience@nhs.net

Are you interested in providing a patient opinion for our Patient Safety team? Become a Patient Safety Partner

What is the role of the Patient Safety Partner?

A Patient Safety Partner (PSP) is a non-trust employee whosupports the hospital in improving patient safety. PSP’s bring an independent perspective and are involved, as an equal partner, in a wide range of activities and programmes to design a safer healthcare at all levels in the hospital.

Desired qualities:

• Interest in patient safety and improving healthcare services
• Able to commit to a minimum of five hours per month
• Confident in working with multiple stakeholders
• Able to critically evaluate information and constructively inject challenge
• Personal integrity and commitment to openness, inclusiveness, and high standards.

Desired skills:

• Ability to think strategically
• Communicate well
• Ability to interpret complex information and evidence
• Ability to manage their time and prepare for meetings
• Ability to provide patient, carer or lay perspective and to put forward views on behalf of the wider community/group of patients.

Please contact the Patient Experience Team to get involved:

01384 244404

dgft.patientexperience@nhs.net